--- title: "Contact" description: "Talk to the people who built EnConvert. No ticket queue or chatbot, just two founders who answer their own email within a business day. Reach support, report a security issue, or browse the docs, playground, and FAQ." canonical: "https://www.enconvert.com/es/contact" locale: "es" --- Contact # Talk to the people who built it. No ticket queue, no chatbot, no tier-one script. EnConvert is two founders, and the person who answers your email is usually the one who wrote the code you're asking about. [ support@enconvert.com ](mailto:support@enconvert.com) Get a free API key - A human replies, never a bot - One business day, usually less - We tell you when we can't help How to reach us ## Pick the door that fits Every message reaches a person. These just help it reach the right one faster, and tell you what to expect back. ### Support & questions API integration, your account, billing, or a bug you just hit. Anything at all. This is the front door. [support@enconvert.com](mailto:support@enconvert.com) Replies within one business day ### Security disclosure Found a vulnerability? Report it privately. We read every report, answer within a business day, and credit you. [support@enconvert.com](mailto:support@enconvert.com) Triaged the same day ### Custom & high volume Running past 50,000 ops a month, or you need custom retention and terms. Founder to founder, no sales dance. [Talk to us](mailto:support@enconvert.com?subject=Custom%20plan) We'll get on a call ### Press & partnerships Writing about honest infrastructure for AI agents, or want to build on top of it? Say hello. [Start a conversation](mailto:support@enconvert.com?subject=Partnership) We read every one Before you email ## You might not need us The fastest reply is the one you don't have to wait for. Most answers are already written down, so start here. [ Documentation Every endpoint, the SDKs, and copy-paste examples in JavaScript, Python, and PHP. ](/docs/introduction.md)[ Playground Run a real conversion in the browser before you sign up. No account needed. ](/es/playground.md)[ Status page Live uptime and incident history. Check here before you write, in case it is on our end. ](https://status.enconvert.com)[ Common questions Free tier, formats, integration, failed reads. The ones we get asked most, answered below. ](#faq) ## Common questions How does EnConvert work? One MCP server (and a REST API behind one key) reads any file or URL into clean Markdown, JSON, or a screenshot, and scores every read 0.0 to 1.0. So a blocked page comes back flagged with a low score, never mistaken for real content. Is there a free tier? Yes. 500 ops a month, no credit card. It is founding access while we are in beta: the quota resets every month, with no countdown running in the background. What file formats do you support? 46 formats in and out, covering PDF, DOCX, XLSX, PPTX, PNG, SVG, MP3 and more, plus any URL. The full, up-to-date list lives in the [formats section of the docs](/docs.md#endpoints-overview). How do I integrate it into my app? Two doors: install the MCP server with npx enconvert-mcp for Claude, Cursor, and Windsurf, or call the six v2 REST endpoints with one key from anywhere. The docs have step-by-step guides and examples in JavaScript, Python, and PHP. A read came back with a low score. What now? That is the product working. A low render\_quality means the page blocked us or rendered badly. The response says exactly what we detected in a warnings array, and returns the content anyway so you decide what to trust. Route around it, retry, or flag it. It never silently enters your agent as if it were real. Is support actually a human? Always. There is no faceless 24/7 desk. There are two founders, Het and Om, and one of us is reachable. We answer our own email, usually within a business day, and we tell you honestly when something is outside what we can help with. ## Still have a question? Ask a founder. One email, a real person on the other end, and an honest answer within a business day. Or skip the wait and start reading the web honestly today. [Email support@enconvert.com](mailto:support@enconvert.com) Get a free API key Two founders ยท status.enconvert.com